Privacy Policy

This Privacy Policy describes how The Gardens at San Carlos (the “Company”) collects, uses, and protects information obtained through the website thegardensatsancarlos.net and through communications initiated by users.

By using this website or submitting information through it, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide when you:

• Submit a contact or inquiry form

• Request information or services

• Schedule an appointment or request follow-up

• Communicate with us by phone, text message, or email

This information may include your name, phone number, email address, and details related to your inquiry.

Website Usage Information

We may collect standard technical information about how visitors interact with our website, such as IP address, browser type, device information, and pages viewed. This information is used to help us understand website performance, improve functionality, and ensure our publicly available materials are operating as intended.

Web Search and Social Media Interactions
We may collect limited information regarding interactions with our business through web search results, social media platforms, or related advertising efforts. This information is used to understand engagement and the effectiveness of our online presence.

If you provide contact information to us through social media forms, advertisements, or profiles, that information is governed by this Privacy Policy and used only to respond to your inquiry or expressed interest.

2. How We Use Information

Information collected is used solely for legitimate business purposes, including:

• Responding to inquiries and requests

• Providing requested information or services

• Scheduling and confirming appointments

• Sending follow-up communications related to your expressed interest

• Improving our services and communications

We do not use personal information for unrelated or unauthorized purposes.

3. Mobile Messaging and Consent

When you provide your mobile phone number and opt in, you consent to receive communications from the Company related to your inquiry or requested services. These communications may include text messages, phone calls, and emails. Message frequency may vary.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. Information Use Limitations (A2P Compliance)

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information use with subcontractors that provide support services, such as customer service or technical operations, is permitted solely to enable delivery of requested communications.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

5. Text Messaging Services

Text messaging communications are delivered using service providers and aggregators solely for the purpose of message transmission and delivery. Text messaging originator opt-in data and consent are used only to support these services and are not used for any other purpose.

6. Data Protection and Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, or disclosure. While no system can be guaranteed to be completely secure, we make commercially reasonable efforts to safeguard information.

7. User Rights and Choices

You may opt out of receiving text messages at any time by replying “STOP” to any message you receive. You may opt out of receiving emails by clicking the unsubscribe link included in those messages. You may also discontinue communications by choosing not to submit information through our website forms.

Requests regarding your information may be submitted using the contact page listed below.

8. External Websites

This website may include links to external websites for convenience. This Privacy Policy applies only to information collected through this website and our communications.

9. Policy Updates

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.

10. Contact Information

Questions regarding this Privacy Policy may be submitted through the contact form or contact options available at:

https://thegardensatsancarlos.net/contact